Customer Care

Can we pick your brain?

Schedule your consultation. To get the process started, we require a consultation and ask for 30 minutes of your time to pick your brain about the details of your celebration. Please complete the form below so that we have some details about your event prior to to the call. 

The $50 consultation fee will be applied to the cost of your curated case. Once the deposit has been paid, the page will refresh and a link to schedule your consultation will appear below. An email confirmation will be sent to the email address provided (check your junk and add us to your address book 😉).

Frequently Asked Questions

You have questions; we have answers! Please see the FAQ below for all things order processing, shipping, our return policy, and more. If you have a question and can’t find an answer below, don’t hesitate to reach us through the contact form above.

Shipping

We currently ship within the United States only. Much love to the international members of our Tribe. Unfortunately, we do not ship internationally at this time. We hope this will change soon, so stick with us! 🥳

Category: Shipping

In this situation, it is most appropriate for the carrier to be contacted. However, if you provide us with your Order #, we will do our best to confirm your order status. As a side-note: it’s great to check with your neighbors as well! 

Category: Shipping

Your order will ship from North Carolina (Raise up!). Any order within the continental US should deliver within 7-10 business days. Allow up to 14 business days for orders shipping to Alaska or Hawaii. You will be emailed a tracking number to follow your package’s journey to your doorstep.

Category: Shipping

Returns & Refunds

We hate that you’re unhappy with the order. Custom cases are created based on customer approved specifications, so we are unable to accept returns. If there’s an issue with the quality, please reach out to us to discuss your options.

Category: Returns & Refunds

All cases are customized per customer approved proofs and specifications. We will only allow exchanges for any items that are incorrect or damaged during shipping. Please send photos of the items in question to info@thepartycase.com.

Category: Returns & Refunds

Project Lifecycle

The minimum lead time, from consultation to delivery, is 4 weeks. If you have an expedited request, a rush fee will be added to your order.

Category: Project Lifecycle

You will receive an initial proof no later than 48 hours after your consultation.

Category: Project Lifecycle

Product & Stock

At this time, we do not offer the option to purchase individual stock items.

Category: Product & Stock

Order Issues

Your case is made-to-order, so we ask that you allow 5-7 business days (business days do NOT include weekends or US holidays)for your order to process. Please allow up to 10 business days during peak seasons and exclusive sale events. Once your order has been shipped, you will be provided a tracking number to follow its journey. 

 

Category: Order Issues

Sorry, no take-backs! 🙂 Just kidding! Please reply to your order confirmation within 2 business days (business days do not include weekends or US holidays) to cancel your order. Any requests after 2 business days will not be honored; your order will be fulfilled. Refer to our refund policy for more details. 

Category: Order Issues

Ugh, we hate it when this happens! Please send a photo of the incorrect/missing/damaged item to info@thepartycase.com, along with your order number. Allow up to 2 business days for us to investigate your inquiry and respond.

Category: Order Issues

Yes! Please update your shipping address within 48 hours to avoid a delivery mix up.

Category: Order Issues

General 411

Absolutely not. We will never sell or share your personal information to any third party supplier or affiliate of The Party Case. You are a part of The Party Case’s Tribe and your trust is vital in our community.  

Category: General 411

We sure do! Get the inside details by subscribing to our newsletter, Inside The Case.

Category: General 411

Call me, beep me!

Email us at info@thepartycase.com at any time if you have questions regarding your order, or even if just want to drop a line!  Allow 24-48 business hours for a response. Please note that offices are closed on Federal holidays and Juneteenth. Wait times increase during peak seasons including, holidays and times of special promotions.