Can we pick your brain?
Schedule your consultation. To get the process started, we require a consultation and ask for 30 minutes of your time to pick your brain about the details of your celebration. Please complete the form below so that we have some details about your event prior to to the call.
The $50 consultation fee will be applied to the cost of your curated case. Once the deposit has been paid, the page will refresh and a link to schedule your consultation will appear below. An email confirmation will be sent to the email address provided (check your junk and add us to your address book 😉).
Frequently Asked Questions
You have questions; we have answers! Please see the FAQ below for all things order processing, shipping, our return policy, and more. If you have a question and can’t find an answer below, don’t hesitate to reach us through the contact form above.
Order Issues
Your case is made-to-order, so we ask that you allow 5-7 business days (business days do NOT include weekends or US holidays)for your order to process. Please allow up to 10 business days during peak seasons and exclusive sale events. Once your order has been shipped, you will be provided a tracking number to follow its journey.
Sorry, no take-backs! 🙂 Just kidding! Please reply to your order confirmation within 2 business days (business days do not include weekends or US holidays) to cancel your order. Any requests after 2 business days will not be honored; your order will be fulfilled. Refer to our refund policy for more details.
Ugh, we hate it when this happens! Please send a photo of the incorrect/missing/damaged item to info@thepartycase.com, along with your order number. Allow up to 2 business days for us to investigate your inquiry and respond.
Yes! Please update your shipping address within 48 hours to avoid a delivery mix up.
Call me, beep me!
Email us at info@thepartycase.com at any time if you have questions regarding your order, or even if just want to drop a line! Allow 24-48 business hours for a response. Please note that offices are closed on Federal holidays and Juneteenth. Wait times increase during peak seasons including, holidays and times of special promotions.