Customer Care

Can we pick your brain?

Schedule your consultation. To get the process started, we require a consultation and ask for 30 minutes of your time to pick your brain about the details of your celebration. Please complete the form below so that we have some details about your event prior to to the call. 

The $50 consultation fee will be applied to the cost of your curated case. Once the deposit has been paid, the page will refresh and a link to schedule your consultation will appear below. An email confirmation will be sent to the email address provided (check your junk and add us to your address book 😉).

Frequently Asked Questions

You have questions; we have answers! Please see the FAQ below for all things order processing, shipping, our return policy, and more. If you have a question and can’t find an answer below, don’t hesitate to reach us through the contact form above.

Project Lifecycle

The minimum lead time, from consultation to delivery, is 4 weeks. If you have an expedited request, a rush fee will be added to your order.

Category: Project Lifecycle

You will receive an initial proof no later than 48 hours after your consultation.

Category: Project Lifecycle

Call me, beep me!

Email us at info@thepartycase.com at any time if you have questions regarding your order, or even if just want to drop a line!  Allow 24-48 business hours for a response. Please note that offices are closed on Federal holidays and Juneteenth. Wait times increase during peak seasons including, holidays and times of special promotions.