Customer Care

Call me, beep me!

Email us at any time if you have questions regarding your order, or even if just want to drop a line!  Allow 24-48 business hours for a response. Please note that offices are closed on US holidays. Wait times increase during peak seasons including, holidays and times of promotions.  

Frequently Asked Questions

You have questions; we have answers! Please see the FAQ below for all things order processing, shipping, our return policy, and more. If you have a question and can’t find an answer below, don’t hesitate to reach us through the contact form above.

Returns & Refunds

We hate that you’re unhappy with the order. Custom cases are created based on customer approved specifications, so we are unable to accept returns. If there’s an issue with the quality, please reach out to us to discuss your options.

All cases are customized per customer approved proofs and specifications. We will only allow exchanges for any items that are incorrect or damaged during shipping. Please send photos of the items in question to info@thepartycase.com.

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