Customer Care

Call me, beep me!

Email us at any time if you have questions regarding your order, or even if just want to drop a line!  Allow 24-48 business hours for a response. Please note that offices are closed on US holidays. Wait times increase during peak seasons including, holidays and times of promotions.  

Frequently Asked Questions

You have questions; we have answers! Please see the FAQ below for all things order processing, shipping, our return policy, and more. If you have a question and can’t find an answer below, don’t hesitate to reach us through the contact form above.

Shipping

We currently ship within the United States only. Much love to the international members of our Tribe. Unfortunately, we do not ship internationally at this time. We hope this will change soon, so stick with us! 🥳

Category: Shipping

In this situation, it is most appropriate for the carrier to be contacted. However, if you provide us with your Order #, we will do our best to confirm your order status. As a side-note: it’s great to check with your neighbors as well! 

Category: Shipping

Your order will ship from North Carolina (Raise up!). Any order within the continental US should deliver within 7-10 business days. Allow up to 14 business days for orders shipping to Alaska or Hawaii. You will be emailed a tracking number to follow your package’s journey to your doorstep.

Category: Shipping

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